Help Desk
Find pages, understand site features and choose the right support route.
HELP & CONTACT / FINANCEFD SUPPORT
A little help.
A clearer next step.
Questions about Premium membership, the website or app? Use our automated guides for technical help. Human email support covers subscription issues and refunds only.
This support team is automated and separate from Fin, the money tutor. The desks offer guidance, not account access or a live human chat.
THREE DESKS / ONE SUPPORT EXPERIENCE
The right kind of help.
Subscription Desk
Understand pricing, availability and how to raise billing concerns. Cannot view or change payments.
Technical Desk
Get installation, offline access and news-refresh guidance. Cannot inspect your device.
These are automated roles, not three human agents or independently running AI models. Guided answers work immediately. Support AI automatically prepares one on-device model with a separate support prompt and no Fin conversation history.
PUBLISHED HELP FIRST / ON-DEVICE AI
Ask the support team.
Choose a topic for a checked answer. Known billing and account questions use the published help guide, even when AI is enabled.
How on-device support AI works
AI runs in your browser using WebGPU. On compatible browsers, it loads automatically when you visit Help and can download hundreds of MB and use roughly 1 GB of GPU memory; device requirements vary. Model files may stay cached. It has no cloud AI fallback and no email or billing connection.
AI matches free-form questions to checked help articles; it does not generate account instructions. Support questions are processed on this device, not uploaded to an AI service. Download hosts receive normal network request information. Conversations stay in this page’s memory; Clear chat removes the conversation and releases the support model. It does not delete cached files. Starting Fin releases support AI, and starting support AI releases Fin’s model.
AI can match the wrong topic. Only checked help answers are displayed. Use the published guides for website and app errors. Human email support is limited to subscription issues, billing and refunds.
Do not enter payment details, account numbers, passwords, recovery phrases or other private information.
Guided help is ready. AI is off.
Welcome. Choose a topic or ask a support question. Our official subscription, billing and refund email is public below. Technical help is self-service. This chat cannot send or process a request for you.
Official subscription & refund contact
We are a small team. Human support handles subscription issues, billing and refund requests only. Website and app errors use the automated help guide; human technical support is not available.
The only official FinanceFD customer-support email is support@financefd.com. Use it for subscription issues, billing and refund requests. Billing notices come from billing@notices.financefd.com for billing purposes only. This sender is not a reply or support address; please do not reply. For help, email support@financefd.com. Treat messages claiming to be from FinanceFD at any other address as scams. Check the full sender address; even a matching address is not proof a message is genuine. Never send passwords, card numbers, verification codes or wallet recovery phrases.
No email or ticket has been sent by this chat. Open your mail app, review and send your message yourself. Please allow up to 5 business days for a response from support@financefd.com. Human support replies Monday–Friday; no human responses are sent on weekends. Automated help remains available on weekends. Refund outcomes depend on review.
THE PUBLISHED HELP GUIDE
Answers you can check.
Can I subscribe to FinanceFD Premium?
FinanceFD Premium membership plans are available through the Premium page for $1.99 USD per month or $19.99 USD per year; the yearly plan is one annual payment. Both plans include unlimited on-device Local Fin questions, up to 150 Cloud Fin questions per browser-tab visit, and passkey-protected access to the member Research desk, investor tracker and currently published reports. Research coverage and update timing may vary; editorial targets are not guaranteed. Review the terms before continuing to Square; Square confirms any payment. A passkey alone does not start billing. Cancel through Manage subscription or the cancellation link in your Square receipt. Lessons, calculators and the on-site daily newsletter remain free.
Premium Research also includes educational reviews of trending investing strategies. These explain available evidence and risks; they are not trade alerts or personalized advice.
Can support cancel a subscription or refund a charge?
The automated desks cannot inspect payments, cancel subscriptions or issue refunds. For billing concerns, using the public official email above. Do not send card numbers or authentication details. Asking in chat does not submit a cancellation or refund request.
Why does the newsletter show older articles?
Check the collection time and each article’s original publication time. Reopen or reload online for the published edition. Offline mode may retain a saved edition. In the native Android app, use manual news refresh. A new collection does not make every article new.
How do I install or update the web app?
Open More → Apps & downloads for the FinanceFD app directory. To add the website to your device, use your browser’s Install app or Add to Home Screen menu (in Safari on iPhone or iPad, use Share → Add to Home Screen). Offline access needs a successful online visit first. Close older FinanceFD tabs and reopen online to receive updates. Browser storage eviction can remove cached content. Native Android support is on the app help page.
Is this support chat private?
Chat stays in this page’s temporary memory. Optional AI runs on this device; model downloads still make network requests. There is no chat upload, saved transcript or automatic email submission. Clear chat removes this conversation and releases the support model; cached model files may remain in browser storage. Email messages use your chosen email service.
Support helps with the product.
Use Ask Fin for general money education. Neither assistant provides personalized financial advice, trading instructions or guaranteed answers. We are a small team. Human support handles subscription issues, billing and refund requests only. Website and app errors use the automated help guide; human technical support is not available. .